- Service Description
- Service Steps
- Required Documents
- Terms and Condition
Telecom Complaints Escalation
The service allows the beneficiary to escalate the complaint to CITC if the complaint is closed by the service provider without treatment or if 5 days have passed and it has not been resolved
Service Steps
Required Documents
- A copy of any supporting documents for the complaint; For example: invoices, service contract, payment notifications, etc.
Terms and Condition
Existing complaint at the service provider
Complaint closed by the service provider without solution
5 days have passed since the complaint with the service provider has not been processed
