CX Award

Award for enhancing telecom customer experience for top service providers

About the Initiative

CX Award is an initiative launched by CST to enhance customer experience in telecommunications sector, whereby the award is given annually to the best service provider in the fixed and mobile communications (voice and internet) for individuals.

Initiative’s Goals

  • Developing services

  • Promoting competitiveness among service providers

  • Enhancing customers’ experience

CX Award

Criteria

The results of the customer satisfaction index
Net Promoter Score (NPS)
Customer Effort Score
Indication of Escalated complaint

2023

Mobily

2022

Mobily

2021

Mobily

CX Award Winner

2023Mobily
2022Mobily
2021Mobily


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